HPrivate Ops BuildHeinz Orthodontics + Aesthetics
Operations review
For Heinz Orthodontics + Aesthetics

You're the orthodontist. You're also the scheduling desk.

A parent fills out a free-consult form for their kid. Two locations, full chairs, and the front desk on the phone. Here's that consult booked on its own, while you stay in the room finishing a case.

Scroll
10:42 AM · You're chairside

A parent just hit "Free Consult" for their 11-year-old. Right now, that form sits in an inbox until someone has a free minute.

Both front desks are on the phone. The parent is still on the site, deciding. This time, something greets them in your practice's voice before they click away.

heinzorthodontics.com

Amazing smiles made easy

Kids · Teens · Adults · Clear aligners · Aesthetic services
2 locations · Rockford & Grand Rapids
HHeinz Orthodontics
Online now
Hi, this is the Heinz Orthodontics front desk. Looking to book a free consult?
Type your message…
The conversation

The parent never had to wait for a callback that might come tomorrow.

A real family reached out, got answered the way your best front-desk lead would, picked the closer location, and landed on the calendar.

HHeinz Orthodontics · Front desk
Online now
Hi, this is the Heinz Orthodontics front desk. Looking to book a free consult?
Yes, for my son. He's 11 and his dentist said he should be seen for crowding.
Happy to help. We see kids his age all the time. Which is easier for you, Rockford or Grand Rapids?
Grand Rapids, off Kalamazoo Ave.
Perfect. The free consult is about 45 minutes and includes x-rays. Here are the next openings.
Tue 3:30 PMWed 4:15 PMSat 9:00 AM
Saturday at 9 is perfect.
Captured & booked

A new-patient consult that might've slipped is already on the Grand Rapids schedule.

Every detail lands in one place, tied to the right location, ready before your team ever opens it.

app.heinzortho.consults
Intake / New lead
Owen Pratt (parent: Sarah Pratt)
New patient · age 11 · crowding
DENTIST REFERRAL
ReasonCrowding, dentist referral
LocationGrand Rapids · Kalamazoo Ave
Consult typeFree consult + x-rays · 45 min
InsuranceTo confirm at visit
Free consult booked · Sat 9:00 AM · Grand Rapids
You're in the loop

Your front desk stops being the bottleneck on every new patient.

It reaches the right office the moment it matters, with everything they need and a tap through to the chart.

10:44
Thursday, June 18
New consult bookednow

Owen Pratt · age 11 · Grand Rapids · Sat 9:00 AM

Heinz Front Desknow

Dentist referral captured. Open chart to review.

Before the visit

The new-patient no-show that quietly costs a chair, prevented.

The day before, the family gets a reminder and a short checklist, so they show up ready and on time.

5:00 PMDay before consult
H Heinz Orthodontics
Hi Sarah, reminder of Owen's free consult Saturday at 9:00 AM, Grand Rapids (6208 Kalamazoo Ave). Reply C to confirm.
Please bring: insurance card, your dentist's referral, and a list of any questions.
The curveball

A Saturday cancellation that would've left a chair empty just rebooked itself.

The system offers the next real openings at the same location, moves the consult, and updates both the calendar and the chart.

Something came up Saturday. Can we move Owen's consult?
No problem. Here are the next openings in Grand Rapids:
Mon 4:00 PM
Tue 3:30 PM  ✓
Tuesday at 3:30 works.
This week Both locations shown
MON
TUE
WED
THU
FRI
 
Busy
 
Moved
New
Busy
 
 
Busy
 
✓ Calendar updated✓ Chart updated
One new patient, start to finish

That was your front desk and scheduling, running across both offices without you.

The kind of operating structure that usually takes a practice months to build, tuned to how a two-location ortho and aesthetics practice actually runs.

What you stop being
  • The scheduling desk
  • The callback chaser
  • The two-office juggler
What you become again
  • The orthodontist
  • The clinician
  • The doctor patients came for
What that is worth

For a family practice running two locations, this is the whole game: every parent who reaches out while you're chairside becomes a booked patient, not a missed call.

If we're wrong, the conversation ends here. If we're close, this is rarely the only thing you're holding together by hand.

We built this from public information. How close did we get?

Tell us where we got it right, or where we missed. Under a minute.

Built for Heinz Orthodontics + Aesthetics as a working preview. Sample workflow; not a real client.
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